Overview

Business development means business improvement. We’re able to work with members in virtually every area of their business because of this core playbook, customizing solutions to their specific requirements and helping build durable competitive advantages.

Defined as creativity plus delivery, innovation is the process of creating and implementing a new idea, method, or product that adds value. This can involve improving existing products or services, creating new ones, enhancing production processes, implementing new strategies, or changing the organizational structure or culture. It can also be vital to funding new investments, attracting great talent, and acquiring great assets.

Innovation should be a strategic, systematic process, rather than a random occurrence. This includes fostering a culture of innovation, allocating resources to research and development, and having mechanisms in place to test and implement new ideas. Remember that innovation is not a one-time effort; it’s a continuous process that requires ongoing commitment. Companies that consistently focus on innovation are more likely to sustain long-term success and growth.

How?
(i) Make innovation a key focus area in your business;
(ii) Invest in initiatives with enough resources to win;
(iii) Differentiate and improve value propositions as the market changes;
(iv) Launch quickly and effectively, scale in the right markets.

How We Help

Building a business with innovation as a cornerstone involves more than just coming up with creative ideas; it requires a systematic approach and a culture that encourages and rewards innovative thinking. We help members drive results through new products, services, processes, and markets.

• Competitive Advantages
• Increased Revenues and Growth
• Efficiency and Cost Savings
• Customer Satisfaction and Loyalty
• Adaptation to Market Changes
• Attract and Retain Talent
• Long-Term Survival
• Product Innovation
• Process Innovation
• Business Model Innovation
• Market Innovation
• Organizational Innovation
• Customer Experience Innovation
• Sustainability Innovation

Despite the rise of technology and automation, business is still about people; and how an organization is structured is vital to culture and differentiation. Skill transfer, talent management, culture change, and capability building are all equally important ingredients in executing. Turning foresight into key social, demographic, regulatory, and digital trends, can shape an explicit workforce strategy while improving productivity and efficiency.

Make the organization a better place to work by aligning the ecosystem to deliver on company objectives, and remain flexible to the needs of your talent, especially as the culture and society as a whole evolves over time.

How?

• Create flexible talent strategy to meet stringent business needs
• Create talent systems and workforce culture for long-term organizational health
• Develop leaders to deliver and sustain performance to drive growth
• Learn, understand and strengthen workforce dynamics, incorporating compensation, training, employee engagement, diversity, and regulatory compliance
• Turn the HR function into a business partner, driving strategic people initiatives while improving the cost, quality and speed of recruiting, training, and administration

Organizational structure refers to the way a company arranges its people and jobs to carry out its work. It involves a variety of aspects, including departmentalization, hierarchy, rules and procedures, and decision-making processes.

The right organizational structure can vary depending on the company’s size, industry, goals, and culture. For instance, a small startup might benefit from a flat structure that encourages collaboration and rapid decision making, while a large corporation might need a more hierarchical structure to manage its various divisions and departments.

How We Help

Organizational structure and design significantly impact several aspects of a business. Regardless of the specifics, a well-thought-out organizational strategy can play a crucial role in a company’s success. We help members shape their organizations to improve top and bottom line results.

• Roles and Responsibilities
• Efficiency
• Communication
• Decision Making
• Accountability
• Culture
• Growth and Adaptability
• Talent Attraction and Retention

The process of creating and building a brand by blending of sales, marketing, and service. Marketing creates awareness and demand; sales convert these into revenue and profits; service helps the cycle repeat more effectively. By defining the benefits and experiences that make brands relevant, credible, and distinctive, we help members develop and implement strategies that drive superior positioning in both local and global markets.

Without revenue (aka sales), a business dies. To produce sales, marketing is necessary to disqualify non-buyers via prospecting and/or induce buying via a lead generation funnel. And, to retain brand value good service before, during, and after purchase is paramount. Each should work hand in hand to create the company’s brand narrative, which makes the entire process easier.

Brand is tied to experience across touchpoints and making something people want or need is not enough. Happy customers are more likely to recommend a company to their friends, family, and colleagues. In the digital age, online reviews and social media sharing have amplified the power of word-of-mouth referrals. In competitive markets, offering a superior customer experience can help a company stand out among competitors. It can be a key differentiator that attracts customers to your brand over others.

How We Help

Sales, marketing, and service are each pivotal in driving brand and market values. Here are some impact areas we help members improve. By focusing on these areas, a company can enhance its brand value, which in turn can lead to increased customer loyalty, higher market share, and improved financial performance. We help members develop and implement strategies that drive superior positioning.

• Data-Driven Decision Making
• Brand Awareness
• Customer Acquisition
• Brand Image and Reputation
• Customer Retention and Loyalty
• Product/Service Innovation
• Community Building
• Customer Experience
• Customer Engagement
• Creating Value Proposition
• Increasing Revenue Opportunities
• Market Positioning
• Revenue Growth

Potential events that may negatively impact operations or profits. Identifying and managing risks is key to sustainability. Our team uses risk-adjusted performance methods and tools to help companies gain higher economic returns and increase customer and shareholder confidence by protecting against the adverse impacts and potential business disruption.

Risk management is not just about preventing negative outcomes; it’s also about identifying opportunities and making informed decisions to drive a company’s success. In a world of increased complexity and regulation, protecting against adversities and potential business disruptions is a must.

Competitive advantages can spring from intellectual property, whether protected by law or secret sauce (i.e. Coca-cola), this can help brand the business as it puts a stamp of exclusivity on it. Of course, legal protection doesn’t mean what you do is relevant or necessary to the market. Many companies have trademarks, copyrights, and patents even at the small business level, which never amount to competitive advantage.

There are four major risk factors for today’s business:

(i) Digital, the infrastructure and architecture helps rationalize data and use it as a key strategic asset;

(ii) Operational, fail to manage non-financial risks and suffer impacts which can be even more serious financially than typical-financial risks. Manage these risks with company-wide tactical solutions;

(iii) Regulatory, new laws and regulation can cut across every industry and are becoming more detailed, extraterritorial, and the consequences of non-compliance more severe;

(iv) Workforce, growth changes company culture – fail to adjust with scale and face higher switching costs and profit stagnation.

How We Help

Risk management is a crucial part of running a business. It involves identifying, assessing, and prioritizing risks, and taking steps to reduce their impact. We help members improve resilience with a unique view to risk management.

• Prevent Losses
• Support Strategic Planning
• Enhance Operational Efficiency
• Protect Reputation
• Compliance
• Strategic Decision-Making
• Operational Efficiency
• Financial Stability
• Legal and Regulatory Compliance
• Reputation Management
• Cybersecurity
• Business Continuity
• Project Success
• Employee Safety
• Supply Chain Management